Refund & Cancellation Policy

1. Free trial — you are never auto-charged

Every new organisation starts with a 14-day free trial of Core HR (with Compliance bundled) or Compliance standalone. We do not take a card at signup and we do not auto-charge when the trial ends — if you do nothing, access simply pauses. There is nothing to refund from a trial unless you chose to pay before it ended (see §2).

2. 14-day money-back guarantee (first invoice)

If you purchase a plan and decide within 14 calendar days of your first paid invoice that BIMHR isn’t right for you, tell us and we will refund that first invoice in full — no questions, no forms beyond your request. This applies to monthly, quarterly, and yearly commitments, and whether you came from a trial or subscribed directly. The guarantee applies once per organisation, to the first invoice only.

3. Monthly plans — cancellation

Cancel any time from your Plan & Billing page or by emailing support. Your subscription stays active until the end of the current paid month, then stops renewing. We do not pro-rate partial months after the 14-day guarantee window — you keep access for the month you paid for.

4. Quarterly and yearly plans — cancellations and refunds

Longer commitments include free time (quarterly = 2 weeks free; yearly = 2 months free) in exchange for the commitment:

• Within the first 14 days — full refund of the cycle invoice under the guarantee in §2.
• After 14 days — you may cancel before the next cycle renews. We refund the unused portion of the current cycle as account credit, calculated monthly from your next renewal date, minus the free-time benefit already granted. Credit never expires while your account is open and applies to future invoices.
• Refund to bank instead of credit — available on request for yearly plans cancelled within the first 60 days; otherwise credit is our standard, though we may choose bank refund at our discretion.

5. Module downgrades and mid-cycle changes

Removing a module or switching billing periods takes effect at the next renewal; we do not pro-rate mid-cycle downgrades. Upgrades (adding modules or employees) are billed pro-rata within the current cycle. Switching between billing periods never double-charges you — the new period simply starts at your next renewal date.

6. Service failures

If we suspend a paid module for more than 72 consecutive hours for reasons within our control (excluding scheduled maintenance announced in advance and third-party outages), you may claim a pro-rata credit for the affected days regardless of the windows above. Chronic failure (three or more such incidents in one billing period) lets you cancel the affected module with a pro-rata refund to bank for the unused portion.

7. What is not refundable

• Months already fully used beyond the §2 guarantee window (monthly plans).
• The free-time benefit on quarterly/yearly cycles cancelled after 14 days (deducted from credit, per §4).
• Chargebacks filed without first contacting us — these are contested and may result in account suspension; going through this policy is always faster.
• Taxes already remitted on your behalf, where law does not permit their refund.

8. How to request a refund

Email billing@bimhr.com from your account’s owner email (or use in-app support) with your company name and what you’re requesting. We acknowledge within 1 business day and resolve most requests within 3. Approved refunds are returned via the original payment method within 5–10 business days depending on your bank; credits appear on your account immediately.